LASH EXTENSION INFORMATION

Welcome to the world of lash extensions! These individual synthetic eyelashes are attached to each of your natural lashes, not your skin, giving you longer, fuller, and thicker lashes without the need for mascara. They are made to mimic the look and feel of natural lashes and are applied one by one by Jacquelyn Abrams, a certified Lash Expert since 2008. The process involves lying down in a comfortable position with your eyes closed for 30 minutes to 3 hours, depending on the service you choose. The result is a luxurious and natural-looking set of lashes that are tailored just for you. So sit back, relax, and let us give you the lash look you’ve always wanted!

APPT POLICY

At Starry Eyes Studio, LLC, we are always happy to work with our clients to find a convenient appointment time. To help you remember your appointment, we will send you a friendly reminder via text message. However, please keep in mind that it is ultimately your responsibility to remember your appointment. If you need to make any changes to your scheduled appointment, please give us a call (or text us) at least 72 hours in advance and we will do our best to accommodate you. We understand that life can be unpredictable, so if you need to cancel or reschedule, please don't hesitate to get in touch with us. Just a friendly reminder that Facebook, Instagram, and email are not accepted methods for making changes to your appointment. We look forward to seeing you soon!

Lash Policies

Thank you for choosing us for your lash appointments! Just a reminder that we expect clients to arrive with clean, makeup-free eyes for their appointments. If you have contact lenses in, please remove them before your appointment and bring a lens case with you. You'll be able to put them back in after your lashes are applied. To keep your lash extensions looking their best, avoid getting them wet, exposed to steam, or heavy humidity, or sweating for the first 24 hours. If you have any allergies to adhesives, eye injuries or infections, or are currently using any medications around the eye area, please let us know before your appointment. A lash refill appointment must be scheduled every 2 weeks to maintain fullness. Please note that we cannot apply lash extensions to individuals who already have lash extensions by another technician.

Booking Fee

At Starry Eyes Studio, we require a booking fee at the time of scheduling your appointment to secure your reservation. This booking fee is non-refundable and non-transferable, as it allows us to manage our schedule and ensure that our appointments are honored. If you need to reschedule or cancel your appointment, the booking fee will be forfeited and a new booking fee will be required to book a new appointment.

Late Arrivals

We value your time and strive to provide the best possible service at our studio. To ensure that all of our clients have a positive experience, we ask that you please arrive on time for your appointment. If you are more than 10 minutes late, we may need to reschedule your appointment to allow for other clients. If you need to reschedule your appointment, we ask that you prepay for your next service to secure your new reservation. If we are able to accommodate you despite your late arrival, your service will end at the scheduled time and the full service amount will be due. We appreciate your understanding and cooperation.

Lash Extension Appointment Policies

Full Set Appointments: If you need to reschedule or cancel your full set appointment, please provide at least 72 hours' notice. If you do not give sufficient notice, you will forfeit your booking fee and will need to pay a new booking fee to book a new appointment.

Lash Refill Appointments: If you need to reschedule or cancel your lash refill appointment, please provide at least 72 hours' notice. If you do not give sufficient notice, you may be required to prepay for your next service. If you do not show up for your appointment, you will be required to pay for the missed service and prepay for your next visit before booking a new appointment. Please note that we only perform lash refills from 9:30am-5pm Mon-Thur and are closed at noon for lunch. We are closed on weekends and major holidays.

Frequent tardiness, reschedules, cancellations, or no-shows may result in the loss of future scheduled appointments. If you need to reschedule or cancel your appointment, please contact us directly by phone or text us and leave a message if necessary. Facebook, Instagram, and email are not accepted methods of canceling or rescheduling.

Lash Refill Policies:

If it has been 2-4 weeks since your last lash refill, you may be charged extra for the additional time needed to bring your lashes back to fullness.

If it has been 1 month-6 months since your last refill, you will receive a discounted rate for a full lash set.

If it has been over 6 months since your last refill, you will need to book a full lash set appointment and be charged accordingly.

Lash Extensions Procedure Instructions

To ensure the best possible results and a positive experience for all of our clients, it is important to follow proper procedure and aftercare instructions before and after your appointment. If you arrive to your appointment and we determine that the lash set or refill cannot be performed due to not following these instructions (e.g. wearing mascara on your lashes, having unclean lashes, being under 18 years old, or having received lash extensions from another technician), you may forfeit your booking fee and be required to pay a new booking fee to book a new appointment. If this is a refill appointment, you may also be required to prepay for your next visit. We encourage you to read and follow all instructions carefully to ensure a smooth and successful appointment.

Lash Extensions By Another Technician

If you currently have lash extensions applied by another technician, we recommend having them removed before booking an appointment with us. We offer professional lash removal services for a fee of $50 or you can take advantage of our free removal offer when you purchase a full set of lash extensions from us. In some cases, it may not be safe for us to perform a full set of lash extensions if your lashes are too short, if you have experienced significant lash loss from a previous technician, or if there is an infection present. If this is the case, we will need to reschedule your appointment for a later date to determine your eligibility for our services. We want to ensure the best possible results and a comfortable, safe experience for all of our clients.

Allergic Reactions

Although rare, it is possible for clients to experience an allergic reaction to the products used during a lash extension service. If you experience symptoms such as swollen, red, irritated, or puffy eyelids near the lash site, please contact us immediately for a free removal of your lash extensions. If you are concerned about the possibility of an allergic reaction, we recommend scheduling a patch test several days before your appointment to ensure your comfort and safety. Please note that Starry Eyes Studio is not liable for any allergic reactions that may occur. We take every precaution to minimize the risk of reactions and strive to provide a comfortable and enjoyable experience for all of our clients.

Children and other guests

Our insurance policies and health and safety guidelines do not allow children, guests, or pets to be present during your appointment. Only the client and technician will be allowed in the procedure room. We hope you understand that this is a necessary part of ensuring a safe and successful appointment. Please note that the appointment may take a few hours, during which you may be unavailable.

Cell Phone Use

In order to create a peaceful and relaxing environment for all of our guests, we ask that you please silence your cell phone while you are at our studio. We understand that phones can be an important part of our daily lives, but we kindly request that you refrain from using your phone for talking, texting, or taking photos while you are receiving any services at our studio. This will help ensure that all of our clients are able to fully relax and enjoy their time at our studio.

Pricing Policies

It is our goal to provide you with the best possible services and we strive to make our prices as transparent as possible. However, please be aware that prices are subject to change without notice. We have a NO REFUND POLICY due to the nature of the services we offer. We are very selective in our client screening process and reserve the right to refuse service to anyone at our discretion. If you are interested in lash extensions, we encourage you to carefully read through our F.A.Q. and procedure information to determine if you are a good candidate. You may also schedule a consultation with us to discuss your options in more detail.

WE UNDERSTAND THAT ILLNESSES AND EMERGENCIES CAN ARISE UNEXPECTEDLY, HOWEVER, WE CANNOT ACCOMMODATE LAST-MINUTE CANCELLATIONS OR NO-SHOWS. WE ARE UNABLE TO MAKE EXCEPTIONS TO THIS POLICY AND APPRECIATE YOUR UNDERSTANDING.

REQUIREMENTS

Almost anyone can enjoy the benefit of eyelash extensions, but certain conditions can make them inappropriate for you. Lash extensions are not for everyone. This is a high-maintenance treatment that require care for the lashes to remain in good condition and be long-lasting. Lash extensions require an appointment every two weeks to maintain fullness. Please be aware of our hours of operation if you are interested in lash extensions, as we only perform lash refills from 9am-5pm Mon-Thur and are closed at noon daily for lunch. We are closed on weekends and major holidays.

An ideal lash candidate should:
Have healthy eyes:free from eye infections or symptoms of eye infections and fully recovered and healed from eye surgeries or eye procedures.
Has intact skin on the eyelid and along the lash line.
Does not have allergies/sensitivities to acrylates or cyanoacrylates adhesives.
Is comfortable lying down for 2 to 3 hours on their back with their eyes closed
Is available to follow the Aftercare Guidelines.
Available for refills every 2 weeks.
Avoid water, steam, sweat, heavy humidity, and heat near lash extensions for 24 hours after each service.
Avoid oily products/makeup removers near lash extensions..
Be over 18 years of age.
Have natural lashes for lash extensions to be applied to.
Sensitive Skin:
Although eyelash extensions are not applied to the skin, allergic reactions are possible from adhesive or under-eye pads. The area around your eyes is easily irritated by skincare products or cosmetics. Clients with known allergies should alert the lash stylist prior to beginning the procedure. If you are allergic to cyanoacrylates then you are unable to have lash extensions..
Medical Conditions
A common cold or sinus infection can cause irritation and/or eye secretions which can cause inadequate bonding of the adhesive and premature loss of your eyelash extensions. Extensions should not be applied on individuals who have recently completed or are undergoing chemotherapy, have severe alopecia or who suffer from trichotillomania or thrichosis. If you have an eye condition where the eye does not look healthy or have an adhesive or latex allergy, you are probably not a candidate for eyelash extensions. Consult with your ophthalmologist for a recommendation or stop in for a consultation.

PRE CARE

BEFORE YOUR APPOINTMENT

Arrive 10 minutes early to fill out proper paperwork. Wear no mascara, and have clean lashes using a mild oil-free cleanser. Do not use oil based makeup remover prior to the lash application. Do not put on any mascara prior to your appointment. Plan to set aside 1 1/2 to 2 hours for your initial appointment. Due to insurance policy, no one else is allowed in the procedure room (including children), please understand while we love children, we respectfully request NO small children be with you while you are receiving services.

POST CARE

For maximal bonding, avoid touching the lashes or getting them wet (including sweat) for 24 hours. Do not swim, bath, steam or spend any prolonged amount of time with the eyelashes wet. (If these are your regular activities, they will break down the adhesive and cause premature lash loss. Fills may need to be applied more frequently.)

EXTENDED LASH CARE
Be gentle with your lashes and brush daily
Do not pull on the eyelids or rub the eyes.
Do not use oil-based products (makeup, skincare, etc.) on or around the lashes.
Do not use mascara.
Clean your lashes regularly using a mild oil-free soap and water or products that your professional recommend, gently pat dry and do not rub.
Do not cut your lash extensions.
Do not use cotton tip swabs (Qtips) to clean lash extensions.
Do not tint or perm the lash extensions.
Avoid blasts of direct heat or steam, as this can cause the lash extensions to lose shape and/or burn the lashes.
Never pull off lash extensions as this will pull out your natural lashes.
Do not remove lash extensions on your own. If you need lash extensions to be removed, contact a professional and setup a removal appointment.